Privacy Policy

Introduction

At Creative Propel ("Company," "we," "our," or "us"), we value your trust and are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request information about our services, or work with our team.

This policy applies to information collected through our website, business communications, enquiries, sales activities, marketing activities and the services we provide.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at info@creativepropel.com.

1.Personal Information We Collect

We may collect personal information that you voluntarily provide when you interact with Creative Propel, including when you:

• Submit an enquiry through our website.
• Request information, a quotation or a proposal.
• Contact our team by email or other communication channels.
• Discuss or purchase our services.
• Participate in business or project-related communications.

Depending on your interaction with us, the information you provide may include:

• Your name.
• Business or company name.
• Email address.
• Phone number.
• Website or business details.
• Project requirements, objectives and budget information.
• Any additional information you choose to include in your communications.

You are responsible for ensuring that the information you provide is accurate and up to date.

2.Information Collected Automatically

When you visit our website, certain technical information may be collected automatically to support website functionality, security and performance.

This information may include:

• IP address.
• Browser type and version.
• Device and operating system information.
• Language and regional preferences.
• Referring website or URL.
• Pages visited and time spent on our website.
• Date and time of access.
• Approximate location based on technical information.

The information collected depends on the technologies and services active on our website.

3.How We Use Your Information

We use personal information for legitimate business purposes and, where required, on an appropriate legal basis.

These purposes may include:

• Responding to enquiries and requests for information.
• Understanding your business requirements and project objectives.
• Preparing quotations, proposals and service recommendations.
• Delivering and managing our services and projects.
• Communicating about project progress and business matters.
• Improving our website, services and user experience.
• Maintaining website security and preventing misuse.
• Managing business operations and maintaining appropriate records.
• Meeting applicable legal and regulatory obligations.

Where permitted by applicable law and, where required, with your consent, we may also use your contact information to share company updates, service information and marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us at info@creativepropel.com.

4.Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Consent: Where you have given permission for a specific use of your information.
• Contract: Where processing is necessary to provide requested services or fulfil an agreement.
• Legitimate interests: Where processing is necessary for our legitimate business activities and does not override your rights and interests.
• Legal obligations: Where processing is required to comply with applicable laws or regulations.

The legal basis will depend on the nature of the information and the purpose for which it is used.

5.How We Share Your Information

Creative Propel does not sell personal information to third parties.

We may share information when necessary to operate our business, provide our services, or meet legal obligations.

This may include sharing information with:

• Website hosting and infrastructure providers.
• Email and business communication providers.
• Payment and transaction service providers, where applicable.
• Analytics and website performance providers, where applicable.
• Project management and customer support tools.
• Professional advisers, including legal and financial advisers.
• Government authorities or other parties where disclosure is required by law.

Where third-party providers process personal information on our behalf, we expect them to handle it appropriately and maintain suitable safeguards.

We may also disclose or transfer relevant information in connection with a merger, acquisition, restructuring or sale of business assets, subject to applicable legal requirements.

6.Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance and improve the browsing experience.

Cookies are small text files stored on your device when you visit a website.

Depending on their purpose, cookies may be used for:

• Essential website functionality.
• Remembering user preferences.
• Website performance and analytics.
• Understanding how visitors interact with website content.

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect some website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

For further information, please refer to our Cookies Policy.

7.Third-Party Websites and Services

Our website or communications may contain links to external websites, platforms or third-party services.

These services operate independently and may have their own privacy policies and data-handling practices.

Creative Propel is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information through those services.

8.International Data Transfers

Creative Propel works with businesses and clients internationally. Depending on the services involved and the providers we use, personal information may be processed or accessed in countries other than the country in which it was originally collected.

Where international transfers are subject to data protection requirements, we will take appropriate steps to ensure that such transfers are handled in accordance with applicable laws.

9.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, managing business relationships, maintaining records and meeting legal obligations.

The appropriate retention period depends on the nature of the information, the reason it was collected and any applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations.

10.Information Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect the information entrusted to us, we cannot guarantee absolute security.

11.Children's Privacy

Our website and business services are intended for businesses, professionals and adults.

We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child without appropriate authorisation, we will take reasonable steps to address the situation and remove the information where appropriate.

If you believe a child has provided personal information to us, please contact us at info@creativepropel.com.

12.Your Privacy Rights

Depending on your location and the data protection laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information.
• Requesting restriction of certain processing activities.
• Objecting to certain uses of your information.
• Requesting a copy of your information in a portable format, where applicable.
• Withdrawing consent where processing is based on consent.
• Lodging a complaint with the relevant data protection authority.

To exercise a privacy right or ask a question about your personal information, contact us at info@creativepropel.com.

We may need to verify your identity before responding to certain requests. We will review and respond to legitimate requests in accordance with applicable legal requirements.

13.Do Not Track Signals

Some browsers provide a "Do Not Track" setting that allows users to express a preference regarding online tracking.

There is currently no universally adopted standard for responding to these signals. Our handling of tracking technologies is described in this Privacy Policy and our Cookies Policy, subject to applicable requirements.

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, data-handling practices or applicable legal requirements.

When changes are made, the updated policy will be published on this page along with a revised "Last updated" date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15.Contact Us

If you have any questions, comments or concerns about this Privacy Policy or how Creative Propel handles your personal information, please contact us:

We welcome questions and requests relating to your privacy and personal information.